Open spaces, warm welcome and safe holidays this winter in Trentino

For a peaceful and stress-free stay

Wide-open spaces and the rhythms of nature have always made Trentino the ideal destination for those seeking balance and well-being in any season. Even during a snowy winter. As a matter of fact, 800 km of ski slopes, 229 ski lifts, 6,000 km of trails and over 1,000 trees per resident are waiting for you In Trentino!

These numbers show that there are many choices for less sporty skiers and tourists and that the chances of ending up in a crowd of people can be limited. That being said, even here in Trentino, where there is a lot of open space, crowds and queues can form.

That is why we are continuing to work hard to ensure everyone’s safety, even during the winter, to make your holiday in Trentino a time dedicated to nature, to having fun and to carefree relaxation. On the ski slopes and in the hotels, snow lodges, ski buses and the restaurants of the coolest ski resorts, you will feel safe because we have set detailed protocols in place.

We look forward to seeing you in the same way that we look forward to the first snowfall, confident in our ability to guarantee you not only the welcome we have always taken pride in extending, but also the chance to enjoy your holiday so you can recharge in nature and with the people you love.

You can find updated information in this section on all the measures implemented to take care of you and your loved ones in Trentino.

The most important measures implemented in Trentino this winter

Here you will find a summary of the most important measures that we have implemented for a safe winter holiday in Trentino.

We guarantee:

  • “smart” management of queues and crowds as well as increased online booking and payment services
  • daily sanitising of all lift cabins and gondolas, toilets and other public spaces
  • due to reduced capacity, increased frequency of transportation services such as ski buses to meet the needs for those coming from further away
  • attentive service and compliance with anti-contagion measures even in restaurants located at higher altitudes
  • the size of groups is limited for ski lessons and other activities so that you can take part with peace of mind
  • an efficient rescue service operates in the area, available 24 hours a day and able to deal with any type of emergency
  • all personnel working in the tourism sector will undergo regular health checks

Help us take care of you

In order to help us take care of you, all our other guests and local operators, we ask that you enjoy your holidays in Trentino, complying with these basic rules:

  • Do not touch your eyes, nose and mouth with your hands
  • Wash your hands often or use the hand sanitiser that will be made available to you
  • Cover your mouth and nose when you sneeze and then make sure to wash your hands
  • Maintain minimum safe distances from people that are not part of your family or group and wait patiently in queues
  • Always wear your face mask inside and outside and in all in the areas where it is required, even outdoors.
  • Make all your bookings in advance, like your ski pass, equipment rental, lessons and meals (especially in lodges) and use e-payments whenever you can
  • Do not go out if you have any flu-like symptoms and if you have a fever (37.5°C and over) or if you are living with anyone who has symptoms that could be COVID-19
  • If you suspect that you may have been infected, then do not go to the emergency room. Call the local medical service (Guardia Medica) or report it to the manager of the hotel where you are staying.

Attention: due to the constantly changing situation, sudden changes may be made to the regulations which may result in stricter or looser provisions. This page and the sections it contains will be constantly updated.
Last updated on: 19 November 2020

In Trentino, the situation is being monitored every day through the constant efforts of a dedicated task force. Nevertheless, it is important to work together and follow these simple instructions to limit potential risks.
Currently, Trentino is considered a yellow zone (moderate risk), as determined in the latest Prime Ministerial Decree dated 4 November: the measures which apply throughout Italy have been further strengthened through a provincial ruling.

The measures in place are summarised as follows:

  • Until 3 December, it is only possible to be away from home between 10:00 p.m. and 5:00 a.m. in cases of proven necessity. Throughout Italy, moving between regions is only permitted if they are also considered at the “moderate” risk level, except in cases of proven necessity.
     
  • it is compulsory throughout Italy to wear a face mask both indoors and outdoors, and in the vicinity of people with whom you do not live (this also applies to car trips). Children under the age of 6 remain exempt from this obligation, although the obligation to wear a face mask on all public transportation, for the entire duration of the journey, applies from the age of 3 years and up.
     
  • People with health conditions that prevent them from wearing a face mask and anyone performing physical activity alone while outside of built-up areas and respecting minimum social distancing of at least 2 metres from others are also exempt from the obligation to wear a mask.
     
  • Public transport vehicles are running at 50% of their permitted capacity.
     
  • Museums, theatres, cinemas and all cultural institutes are closed throughout Italy. Discos, gyms, wellness centres and swimming pools are also closed.
     
  • In towns and cities, individual sporting activities are permitted in green areas and parks on the outskirts whilst respecting minimum social distancing of 2 metres.
     
  • Additional containment measures have been applied to catering services (see the dedicated section below) to ensure greater safety.
     
  • Access to shops is allowed for only one person per household (with the exception of those accompanying minors below 14 years of age or people who require assistance). Medium and large shopping centres will be closed on pre-festive days (the day before a national holiday), and grocery stores will be closed on Sundays.

According to the most recent government guidelines, Trentino falls into Italy’s moderate-risk level (yellow zone). Therefore, it is possible to enter and leave our province only to/from regions which also fall into the moderate risk level, except in cases of proven necessity.

  • For any further questions, the freephone number 800 390 270 is active in Trentino from Monday to Friday, from 8:00 a.m. to 5:00 p.m. non-stop, and on Saturday mornings from 8:00 a.m. to 2:00 p.m.
     
  • For those arriving or returning from abroad, an interactive questionnaire is available on the website of the Ministry of Foreign Affairs to check the rules which apply to them. Below is a brief summary of some sample cases.

Trentino’s accommodation services have reorganised to adopt all the measures they need to prevent contagion and guarantee that you can enjoy your stay with complete peace of mind. By reading the dedicated guide that we have prepared you will be able to find all the necessary details based on the facility you choose. In Trentino, protection and safety are guaranteed at every altitude, even in our alpine huts! 

Currently, catering services have implemented various restrictions in order to prevent the spread and avoid risks. For this reason, bakeries, pastry shops, restaurants, bars, etc. can operate from 5:00 a.m. to 6:00 p.m.
Counter service is available only until 3:00 p.m. A maximum period of 1 hour and 30 minutes can be spent in any establishment. Take away services can be provided until 10:00 p.m. and must be ordered beforehand. Home delivery services are available without time limits.
We remind you that consuming take-away orders on the premises or in the street is not allowed. Catering services in motorway service areas and accommodation facilities have no restrictions on their opening hours.

At present, many activities — such as visiting wellness centres, gyms or museums — have been suspended. However, there are lots of outdoor activities for you to enjoy in Trentino in complete safety; exploring woods and trails, avoiding crowded areas, and rediscovering the pleasure of spending time in the fresh air this season. Remember to observe minimum social distancing and to wear a mask whenever you are in the presence of people you don’t live with.

You’ll find updates and specific guides in this section.

Trentino boasts a wide network of local services — buses, ski buses, shuttles and commuter trains — which guarantee transport within the largest towns on the valley floor as well as links between these settlements and the mountain valleys surrounded by countryside. At the moment, the local transport system operate with a number of procedures and measures in place and at reduced capacity (50%) to guarantee that its services can be provided while protecting all users. This guide will help you get to know how it works. 

 

An extensive network of medical facilities and rapid intervention in emergency situations: these are the two defining features of Trentino’s healthcare system and the service it provides to guests as well as locals. This essential service, together with many others, will ensure that you have peace of mind during your holiday in Trentino. You’ll probably be wondering if the healthcare crisis is under control here in Trentino, if and how the situation is being monitored, and whether there are specific procedures in place in the event of contagion.

We’d like to put your mind at ease. We want to share with you how Trentino has managed the epidemic and what precautionary measures have been put in place to protect the health of guests and locals. In the wake of the COVID-19 healthcare crisis, a task force was set up to monitor the trend of coronavirus infection in Trentino. Hospitals have been reorganised to increase the number of beds in intensive care and a pre-triage system has been implemented with a dedicated area and immediate assistance for people displaying flu symptoms.

To deal with the emergency, a national toll-free COVID number has been set up, active 24 hours a day for each citizen and can be reached by dialling 1500. The single emergency number, 112, should be used for all other emergencies.
Another useful tool created to counter the spread of the epidemic is IMMUNI, the national contact tracing APP, which lets you know if you have been in contact with others who are infected. For more information and to download the app, go here.

 

What should you do if you think you have COVID-19 symptoms?

If you have a fever, cough or difficulty in breathing or you suspect you have had close contact with a person affected by COVID-19, do not go to A&E or the medical clinics located throughout the territory! Inform management or the owner of the property where you are staying in order to contact the tourist medical service in the area as soon as possible, which will take action with the provincial body for Healthcare Services to carry out the medical examination in safety.

More information on services organised in Trentino can be found here.