Open spaces, warm welcome and safe holidays this winter in Trentino
For a peaceful and stress-free stay
Wide-open spaces and the rhythms of nature have always made Trentino the ideal destination for those seeking balance and well-being in any season. Even during a snowy winter. As a matter of fact, 800 km of ski slopes, 229 ski lifts, 6,000 km of trails and over 1,000 trees per resident are waiting for you In Trentino!
These numbers show that there are many choices for less sporty skiers and tourists and that the chances of ending up in a crowd of people can be limited. That being said, even here in Trentino, where there is a lot of open space, crowds and queues can form.
That is why we are continuing to work hard to ensure everyone’s safety, even during the winter, to make your holiday in Trentino a time dedicated to nature, to having fun and to carefree relaxation. On the ski slopes and in the hotels, snow lodges, ski buses and the restaurants of the coolest ski resorts, you will feel safe because we have set detailed protocols in place, waiting for the 7th January, when the lifts will open again.
We look forward to seeing you in the same way that we look forward to the first snowfall, confident in our ability to guarantee you not only the welcome we have always taken pride in extending, but also the chance to enjoy your holiday so you can recharge in nature and with the people you love.
You can find updated information in this section on all the measures implemented to take care of you and your loved ones in Trentino.
The most important measures implemented in Trentino this winter
Here you will find a summary of the most important measures that we have implemented for a safe winter holiday in Trentino.
- “smart” management of queues and crowds as well as increased online booking and payment services
- daily sanitising of all lift cabins and gondolas, toilets and other public spaces
- due to reduced capacity, increased frequency of transportation services such as ski buses to meet the needs for those coming from further away
- attentive service and compliance with anti-contagion measures even in restaurants located at higher altitudes
- the size of groups is limited for ski lessons and other activities so that you can take part with peace of mind
- an efficient rescue service operates in the area, available 24 hours a day and able to deal with any type of emergency
- all personnel working in the tourism sector will undergo regular health checks
Help us take care of you
In order to help us take care of you, all our other guests and local operators, we ask that you enjoy your holidays in Trentino, complying with these basic rules:
- Do not touch your eyes, nose and mouth with your hands
- Wash your hands often or use the hand sanitiser that will be made available to you
- Cover your mouth and nose when you sneeze and then make sure to wash your hands
- Maintain minimum safe distances from people that are not part of your family or group and wait patiently in queues
- Always wear your face mask inside and outside and in all in the areas where it is required, even outdoors.
- Make all your bookings in advance, like your ski pass, equipment rental, lessons and meals (especially in lodges) and use e-payments whenever you can
- Do not go out if you have any flu-like symptoms and if you have a fever (37.5°C and over) or if you are living with anyone who has symptoms that could be COVID-19
- If you suspect that you may have been infected, then do not go to the emergency room. Call the local medical service (Guardia Medica) or report it to the manager of the hotel where you are staying.
Last updated on: 21 December 2020
In Trentino, the situation is being monitored every day through the constant efforts of a dedicated task force. Nevertheless, it is important to work together and follow these simple instructions to limit potential risks.
Currently, Trentino is considered a yellow zone (moderate risk): the measures which apply throughout Italy have been further strengthened through a provincial ruling.
The measures in place are summarised as follows:
from 21 December, travel between regions is prohibited, even if at moderate risk, without proven needs. Until 23 December it is only possible to be away from home between 8:00 p.m. and 5:00 a.m. in cases of proven necessity.
- from 24 December to 6 January the restrictions as determinated in the latest Prime Ministerial Decree dated 18 December, will also be in force in Trentino and therefore travel will be limited even within our territory, according to the provisions of the law. Furthermore, for the whole period, the ban on moving without proven needs between 10 pm and 5 am will remain in force.
It is compulsory throughout Italy to wear a face mask both indoors and outdoors, and in the vicinity of people with whom you do not live (this also applies to car trips). Children under the age of 6 remain exempt from this obligation, although the obligation to wear a face mask on all public transportation, for the entire duration of the journey, applies from the age of 3 years and up. People with health conditions that prevent them from wearing a face mask and anyone performing physical activity alone while outside of built-up areas and respecting minimum social distancing of at least 2 metres from others are also exempt from the obligation to wear a mask.
- Public transport vehicles are running at 50% of their permitted capacity.
- Museums, theatres, cinemas and all cultural institutes are closed throughout Italy. Discos and gyms are also closed. Wellness center and swimming pool are open again inside thermal centers and hotels.
- in the days 24, 25, 26, 27, 31 December and 1,2,3,5 and 6 January, it will be possible to carry out physical activity near your accomodation and sporting activities only individually.
- In this days, only food shops, pharmacies, parapharmacies, newsagents, tobacconists, laundries, hairdressers and barbers will be open. On 28,29,30 December and 4 January the shops remain open with the restrictions in force previously, i.e. with limited access and for only 1 person per household.
- From December 24 to January 6, all catering services will be closed but they will be able to provide take-away and home delivery services.
- According to the most recent government guidelines, Trentino falls into Italy’s moderate-risk level (yellow zone). Therefore, it is possible to enter and leave our province only to/from regions which also fall into the moderate risk level, except in cases of proven necessity. We remind you that from 21 December to 6 January, travel between Italian regions will be prohibited regardless of the color of the region and the provisions of the latest national Prime Ministerial Decree and the related regulations will also be in force in Trentino.
- The new national ruling governs travel abroad until 15 January.
- A brief reminder of the measures which apply to those arriving in Italy: until 9 December, no specific restrictions will be in place for most European countries; while from 10 December, it will be obligatory to undergo a molecular or antigen test carried out with a swab within 48 hours of arrival, which must give a negative result. From 21 December to 6 January, an obligatory 14-day self-isolation period will be in force, even in the following days, for all those who, regardless of nationality and residence, enter Italy after having even just passed through one of the countries that fall into class C identified by the Ministry of Foreign Affairs during this time window. For more detailed information, please see the website of the Ministry of Foreign Affairs to learn more about different circumstances and fill in the interactive questionnaire, which may help to provide guidelines for your specific situation.
- For any further questions, Trentino has set up the new freephone number 800 867 388, active from 8:00 a.m. to 6:00 p.m. Monday to Friday and from 8:00 a.m. to 2:00 p.m on Saturday for enquiries about the applicable regulations, protocols and travel, as well as the procedures regarding swabs, isolation and quarantine.
Trentino’s accommodation services have reorganised to adopt all the measures they need to prevent contagion and guarantee that you can enjoy your stay with complete peace of mind.
In light of the new provisions, during the period from 24 December to 6 January, 9th and 10th January all catering services, including bars, pastry shops and pubs, will be closed to the public but will be able to offer take-away service (until 10 pm) and home delivery. The catering within the accommodation facilities will always be guaranteed for its guests: for New Year's Eve it will be possible to dine only by booking room service. We always recommend that you contact the property by phone first and book the service.
Trentino accommodation facilities are waiting for you! And to allow you to book a carefree holiday, they have come up with numerous proposals that offer you an included insurance that protects your trip from cancellations, delays, unpredictable hitches and unpleasant interruptions. Rediscover the beauty of dreaming of holidays, waiting for the time when you can return to travel. You can find out more on this page
Trentino boasts a wide network of local services — buses, ski buses, shuttles and commuter trains — which guarantee transport within the largest towns on the valley floor as well as links between these settlements and the mountain valleys surrounded by countryside. At the moment, the local transport system operate with a number of procedures and measures in place and at reduced capacity (50%) to guarantee that its services can be provided while protecting all users. This guide will help you get to know how it works.
An extensive network of medical facilities and rapid intervention in emergency situations: these are the two defining features of Trentino’s healthcare system and the service it provides to guests as well as locals. This essential service, together with many others, will ensure that you have peace of mind during your holiday in Trentino. You’ll probably be wondering if the healthcare crisis is under control here in Trentino, if and how the situation is being monitored, and whether there are specific procedures in place in the event of contagion.
We’d like to put your mind at ease. We want to share with you how Trentino has managed the epidemic and what precautionary measures have been put in place to protect the health of guests and locals. In the wake of the COVID-19 healthcare crisis, a task force was set up to monitor the trend of coronavirus infection in Trentino. Hospitals have been reorganised to increase the number of beds in intensive care and a pre-triage system has been implemented with a dedicated area and immediate assistance for people displaying flu symptoms.
To deal with the emergency, a national toll-free COVID number has been set up, active 24 hours a day for each citizen and can be reached by dialling 1500. The single emergency number, 112, should be used for all other emergencies.
Another useful tool created to counter the spread of the epidemic is IMMUNI, the national contact tracing APP, which lets you know if you have been in contact with others who are infected. For more information and to download the app, go here.
What should you do if you think you have COVID-19 symptoms?
If you have a fever, cough or difficulty in breathing or you suspect you have had close contact with a person affected by COVID-19, do not go to A&E or the medical clinics located throughout the territory! Inform management or the owner of the property where you are staying in order to contact the tourist medical service in the area as soon as possible, which will take action with the provincial body for Healthcare Services to carry out the medical examination in safety.
More information on services organised in Trentino can be found here.