Dolomiti Superski: hard at work in the name of safety
“We care about you” is the motto of the world’s largest ski resort
“We care about you”, or in the original Italian “Ci teniamo a te”, is the motto of the entire Dolomiti Superski group, the world’s largest ski resort which boasts a whopping 1,200 km of slopes, including various skiing resorts in Trentino: San Martino di Castrozza-Rolle Pass, Fiemme-Obereggen, Val di Fassa-Carezza and Alpe Lusia-San Pellegrino Pass. Read on to learn what initiatives have been put into place to ensure safety during the unpredictable 2020/2021 ski season.
Money-back guarantee on skipasses
Anyone who decides to purchase a Dolomiti Superski seasonal skipass can terminate the contract if the facilities are closed for at least 14 consecutive days. This applies both in the event of the total closure of all the valleys, and in the event of the total closure of any one of the 12 ski areas (in the case of the latter, provided that the user lives or is staying in one of the municipalities affected).
As of the date when facilities open, the amount in which the Dolomiti Superski seasonal skipass will be refunded decreases in fifteen-day intervals, in proportion to how much of the season remains. The details, including the conditions and time intervals, are available on the consortium website.
A similar right of withdrawal is also provided to holders of Dolomiti Superski multi-day skipasses, applicable to the two situations outlined above as well as in the event of either a positive result for Covid 19 or a quarantine order. Those who purchased a seasonal pass will receive the reward of a DSS-branded neck warmer with a special pocket to store their mask.
DSS has completely overhauled its online shop, enabling purchases of almost all types of DSS and valley skipasses, allowing users to avoid queuing at ticket desks in the facilities and at the skipass offices. The skipass can be loaded directly onto your MyDolomiti Skicard, a personal card with an integrated microchip, if you’ve already got one. Otherwise, take the voucher you receive via email to the register using the digital lane, i.e. to a special counter reserved for purchases made online. Another option consists of the over 50 Ticket Boxes scattered around outdoor locations in all 12 ski areas of Dolomiti Superski. At these boxes, you can scan the QR code/bar code received via email to pick up your skipass.
A great alternative is the Hotel Skipass Service: this service allows users to purchase the skipass they want online and find it ready and waiting in their hotel room upon their arrival. This is thanks to the collaboration of the hotel, which will receive a copy of the skipass voucher in advance and use it to pick up the pass at the skipass office or from a Ticket Box.
New Skiers Map
An innovative Skiers Map, already integrated into the 3D ski map on the website, has been made available on the new Dolomiti Superski App. It shows you how many skiers are present at the facilities. The tool measures the capacity of the facility as a percentage over a given time. By monitoring trends at specific facilities, users can determine the best time to go there, thus avoiding the potential for crowds.
The measures in place in every area
Val di Fassa
The skipass for skiers accessing the ski area of Val di Fassa can be purchased online on the consortium website, via www.valdifassalift.it and www.fassa.com. This ski area has provided: 3 automatic registers in the valley (at Canazei, Campitello and Pera di Fassa),
4 pick-up boxes (at Carezza, Pozza, Vigo and Alba di Canazei) and 12 hotels featuring registers and encoders which can sell passes.
Val di Fiemme-Obereggen
Terminals are in place where you can print out skipasses in the accommodation facility itself. Clients can pick up their skipass in the hotel or from the pick-up box outside the offices when they set off. Thanks to the “Mobilità Val di Fiemme” app, it is also possible to purchase the skibus ticket online.
San Martino di Castrozza
3 pick-up boxes have been installed: one in the town centre close to the APT office, and one each at the Tognola and Ces facilities.